Returns Policy

Preview

Our refund and return policy lasts 7 days. If 7 days have passed since you received your order, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must not have been worn, damaged, or soiled. It must also be in its original packaging with all original tags intact.

Sale items

Only regularly priced items are eligible for a refund. Sale items are not eligible for a refund.

Initiation of the return request

To initiate a return request, you must contact us at retours@BijouxOrigine.com, indicating the order number and the item to be returned.
You will receive an email indicating whether or not you can proceed with a return.

Return shipping

To return your item, you must send it to:
Returns – Origine Inc. Jewelry
102-350 Boulevard des Cépages
Laval, QC
H7A 0K1

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you have not yet received a refund, first check your bank account again.

Next, contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If you have done all of this and you still haven't received your refund, please contact us at returns@BijouxOrigine.com

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Effective date: January 1, 2025