Bracelet sizes are the internal dimensions of the bracelet, calculated based on your wrist size and the size of the beads.
The size guide allows you to choose what will fit.

Please contact us immediately within 24 hours of placing your order. We cannot guarantee that we will be able to make the necessary adjustments.

The customer is responsible for any order shipped to an incorrect address. The customer will need to submit a new order.

Bijoux Origine Inc. is not responsible for items and additional charges associated with shipping to an incorrect address.

Credit cards, debit cards, and Paypal are accepted.

Please ensure that all information is accurate and that your billing address matches the address on your credit card.
If the problem persists, please contact your card issuer.

Our work begins as soon as we receive your order; it is impossible for us to modify or exchange an order after it has been placed and confirmed.
Please verify that all the information entered is correct before submitting your order.

If your order has been shipped and you are not completely satisfied, please see our Return Policy.

It is possible that your item will come back in stock, just as it is possible that it will not.

You can contact us by providing the code of the item you are interested in and we will tell you if it will be back in stock or offer you very similar items.

For the moment our creations are only available via this online store and on Shop.

The 'preferential' fare is a fixed fare for all of Canada at $9.50.
This is actually Canada Post's Expedited Parcel service. This type of shipment costs between $18 and $28 depending on the location; we're offering it to you for $9.50 and we'll pay the difference.

Free shipping to Canada on orders over $100.

For all other options, shipping costs are calculated by the carriers we work with.

You get exactly the same price we get, plus you benefit from our volume discounts.

Only 'with tracking' options are offered to you.

Orders are usually prepared and shipped within 2 to 5 business days.

Delivery times depend on your location and the choice you make when ordering.
All available options are presented to you, including estimated delivery times and associated prices.

When your order is ready for shipment you will receive an email with the tracking code and link.

You can also track it on your Shop account and in your Shop app.

Please follow the return procedure.

Unfortunately, the answer is yes.

Sterling silver tarnishes over time, and the more humidity there is, the faster it tarnishes.
There are many solutions for cleaning tarnished silver jewelry.
We offer you two items that will allow you to slow down the tarnishing of your jewelry.

1. Inside your jewelry box, you'll find a small black square. It absorbs moisture, thus slowing down tarnishing. Therefore, you should store your jewelry near this small square.
2. We have given you a cloth (in the small black pouch) designed specifically to clean your jewelry after wearing it.

It is not advisable to immerse your jewelry, whether in the shower, in the swimming pool, while washing dishes or at the beach.

It's important to know that each stone has its own unique and natural character, which may result in slight variations from the images. Some may have imperfections, irregularities, or embedded impurities, and this is perfectly normal and natural. The size also varies from one stone to another; some are wider, others longer. But don't worry, the quality and authenticity remain unchanged.